Shipping Information:

• Processing Time: Orders are processed within 1–2 business days after payment is confirmed.
• Shipping Options (U.S. Market):
• Standard Shipping ($7.99): 3–7 business days
• Free Shipping: Orders over $100 qualify for free standard shipping automatically.
• Tracking: Once your order ships, you will receive a tracking number by email.
• Delays: Shipping times are estimates and may vary due to courier delays, holidays, or other factors.
  

Returns & Refunds:

At Ecosudden, your satisfaction is important to us.

• Return Period: You may request a return within 14 days of receiving your order.
• Eligibility: To qualify for a return:
• The item must be unused, unopened, and in its original packaging.
• For hygiene reasons, we cannot accept returns on opened skincare products unless defective or damaged.
• Return Shipping: Customers are responsible for return shipping costs unless the product was defective, damaged, or incorrect.
• Refunds: Once we receive and inspect your return, we will process a refund to your original payment method within 5–10 business days.
• Exchanges: If you received the wrong or defective item, we will send you a replacement at no additional cost.

Non-Returnable Items

• Opened skincare products
• Gift cards
• Final sale items